Resident Services

A Resident’s Council meets monthly and is open to all residents. The meeting time is posted on the Activity Calendar. Complaints, concerns, and suggestions may be discussed and brought to the attention of the appropriate department. Please see your Activities Director for additional Information. The Family Council also meets monthly in the facility and meeting times are mailed to each family member monthly.

Upon request, we can establish a personal account for residents to be used for personal items, barber/beauty services, transportation, etc., as designated in writing by resident or legal guardian. Transactions may be made during regular business hours. Interest is distributed monthly to accounts with balances in excess of $50.00. Statements are issued quarterly.

A variety of religious services are available for residents. Religious preference is obtained on admission in order to assist the Activities Department in arranging religious services for residents.

 

Beauty and Barber services are available by appointment on Tuesdays of each week. You may obtain information regarding these services from the business office or charge nursing at the nurse’s station. A list of services and charges are posted in the beauty/barber shop. Payment can be arranged through the Resident Trust Fund.

 

Highland Ridge can arrange some transportation for outside appointments. Transportation or ambulance services not covered by your insurance will be billed to the resident or responsible party by the vendor directly. Please see the business office manager for any questions about what services may or may not be covered.

 

Facility linens and towels are cleaned by a laundry service. Personal Laundry services are also available. If families choose to launder resident’s personal clothing, they may make appropriate arrangements with the charge nursing. The facility is not responsible for items lost or damaged in laundry.